About Us

Pilvane — Practical Appliances for Everyday Living

Welcome to Pilvane

Pilvane is an online retailer of small household appliances, offering practical products for everyday tasks around the home.

From equipping a new space to replacing an everyday appliance, our aim is to help customers compare available options using clear product information and accessible purchase support.

Pilvane is operated by Nantong Zhiyi Technology Co., Ltd. The company manages this website and is responsible for product information, order processing, fulfilment coordination, customer enquiries, and related after-sales assistance.

Choosing Appliances for Your Home

Our catalogue focuses on small household appliances intended for everyday household use. Each product listing provides the available information about the specific item offered.

Before purchasing, please review the dimensions, materials, capacity, voltage, power requirements, plug type, included accessories, and any operating or care instructions shown on the product page.

Electrical requirements can differ between products. Please confirm that the item is compatible with your household electrical supply and suitable for your intended use and available space.

If an important specification is missing or unclear, email service@pilvane.com before placing your order so we can help clarify the details.

How We Support Your Purchase

Nantong Zhiyi Technology Co., Ltd., operating as Pilvane, coordinates the store’s daily operations and customer purchase support.

Our responsibilities include:

  • Maintaining product descriptions and available specifications

  • Organising the catalogue and website navigation

  • Receiving and processing customer orders

  • Coordinating fulfilment, shipment updates, and tracking information

  • Responding to product, payment, and delivery enquiries

  • Handling cancellation, return, and refund requests under our published policies

Please review our Shipping Policy and Return & Refund Policy before ordering. These pages explain the applicable processing times, estimated delivery periods, shipping charges, return conditions, and refund procedures.

Product Questions and After-Sales Assistance

You may contact Pilvane before purchasing or when you need assistance with an existing order.

We handle enquiries about product details, ordering, payment, checkout, shipment tracking, delivery issues, returns, and refunds.

For an existing purchase, please include your order number and a brief explanation of the concern. If an item arrives damaged, defective, or incorrect, photographs of the item and packaging may help us assess the issue and arrange an appropriate solution under our Return & Refund Policy.

Contact Pilvane

Customer Support Email: service@pilvane.com

Customer Support Telephone: +860513-87229850

Customer Service Days: Monday through Friday

We aim to provide an initial email response within 1–2 business days. Public holidays and periods of increased enquiry volume may affect response times. Enquiries requiring further investigation may take longer to resolve.

Company Information

Pilvane is the store brand operated by the company identified below. Nantong Zhiyi Technology Co., Ltd. is responsible for the website’s operations, order coordination, and customer service.

Store Name: Pilvane

Business Category: Online Retail of Small Household Appliances

Legal Operating Company: Nantong Zhiyi Technology Co., Ltd.

Registered Business Address:

No. 188-19, Shidian Renmin Road, Shuangdian Town, Rudong County, Nantong City, Jiangsu Province, China

Customer Support Email: service@pilvane.com

Business Telephone: +860513-87229850

For return requests, please contact customer support before sending an item. Follow the process in our Return & Refund Policy and obtain confirmation of the appropriate return address and shipping instructions before dispatching your parcel.

Thank You for Visiting Pilvane

Thank you for considering Pilvane for your household needs.

We aim to make shopping straightforward through clear product details, transparent purchase policies, and accessible support before and after your order.